Here’s an overview of the best apps to improve business calls with analytics, featuring the key capabilities that can transform the way your business communicates.

1. RingCentral: The Comprehensive Communication Suite

RingCentral is a leader in the unified communications space, offering voice, video, messaging, and collaboration tools—all integrated into one platform. It’s ideal for businesses that need a holistic communication solution.

Key Features:

• Call Analytics Dashboard: View real-time and historical call metrics, including call duration, missed calls, and response times, helping teams identify communication bottlenecks.
• Quality of Service Reports: Get detailed reports on call quality, connection issues, and network performance, enabling businesses to address technical problems quickly.
• Call Recording and Transcriptions: Record and transcribe calls to review conversations, identify improvement areas, and ensure compliance.
• Team Collaboration: Beyond calls, RingCentral integrates with messaging and video tools, allowing teams to collaborate effectively within one platform.

2. Aircall: Call Center Analytics for Growing Teams

Aircall is a cloud-based phone system designed for teams that handle high volumes of inbound and outbound calls. With its emphasis on integrating with CRM and helpdesk tools, Aircall is a fantastic option for sales and support teams.

Key Features:

• Detailed Call Analytics: Aircall provides metrics such as call volume, response rates, and agent performance, giving managers insights to enhance their team’s efficiency.
• Live Call Monitoring: Managers can listen in on live calls to provide real-time coaching or assist in customer interactions when needed.
• CRM Integration: Aircall integrates with platforms like Salesforce, HubSpot, and Zendesk, enabling seamless data flow between communication and customer management systems.
• Customizable Reports: Create custom reports that track key performance indicators (KPIs) relevant to your business.

3. Call Scheduler: Scheduling and Analytics Combined

Call Scheduler is an innovative app designed for businesses that need to manage and analyze scheduled calls with precision. What sets Call Scheduler apart is its focus on blending scheduling functionality with advanced analytics, making it the perfect solution for professionals managing client or team calls in a structured way.

Key Features:

• Automated Call Scheduling: Call Scheduler allows users to schedule calls with clients or team members based on availability, streamlining the booking process and reducing the risk of missed calls.
• Call Analytics Dashboard: Analyze call performance through comprehensive reports that show call durations, outcomes (successful/unsuccessful), and engagement levels.
• Reminders and Follow-Up Scheduling: Automatically send reminders before scheduled calls and easily schedule follow-ups, ensuring that key discussions don’t get lost.
• Team Performance Metrics: For managers, Call Scheduler provides insights into how efficiently their teams handle calls—tracking response times, call completions, and overall communication effectiveness.
• Integration with Calendar and CRM Tools: The app integrates seamlessly with popular calendars like Google and Outlook, and CRM systems to ensure that calls align with broader business workflows.

With its combination of scheduling and detailed analytics, Call Scheduler is ideal for sales teams, consultants, and service-based businesses looking to optimize both their time and their communication performance.

4. Five9: Advanced Contact Center Analytics

Five9 is a powerful cloud-based contact center solution that provides comprehensive tools for managing and optimizing customer interactions. It’s perfect for companies that handle large volumes of customer calls and need in-depth analytics to ensure quality service.

Key Features:

• Real-Time and Historical Call Analytics: Five9 offers a range of detailed reports, including call volume, agent performance, and customer satisfaction scores, enabling teams to adjust their strategies in real time.
• AI-Powered Insights: Use AI to predict customer behavior, optimize agent performance, and improve overall communication efficiency.
• Call Recording and Quality Monitoring: Monitor call quality and ensure compliance with regulatory requirements through call recording and monitoring tools.
• CRM Integrations: Five9 integrates with leading CRM systems, including Salesforce and Oracle, helping businesses streamline workflows and improve customer experience management.

5. Talkdesk: AI-Driven Insights for Customer Support Teams

Talkdesk is designed with customer support in mind, offering businesses powerful tools to analyze and improve their customer service calls. With AI-driven features, Talkdesk provides actionable insights to boost customer satisfaction.

Key Features:

• Call Analytics and Reports: Talkdesk delivers detailed call reports that track customer satisfaction, average handling time, and first-call resolution rates, ensuring teams have a clear understanding of their performance.
• AI-Powered Recommendations: The app uses AI to offer real-time coaching tips and performance recommendations to agents during calls.
• Speech Analytics: Analyze customer sentiment and tone through speech analytics, helping identify areas where agents can improve their interactions.
• Workforce Management: Talkdesk helps managers optimize staffing levels based on call volume forecasts, ensuring the right number of agents are available at peak times.

6. Nextiva: Best for VoIP and Unified Communications

Nextiva is a unified communications platform that offers VoIP services, video conferencing, and team collaboration tools, alongside detailed call analytics. It’s ideal for businesses looking to consolidate their communication tools.

Key Features:

• Call Activity Tracking: Monitor call activity, including missed calls, call duration, and call routing performance, to gain insight into how your team is handling customer communications.
• Customer Experience Analytics: Use Nextiva’s advanced analytics to track customer satisfaction, agent performance, and communication efficiency.
• VoIP Call Quality Analytics: View detailed reports on VoIP call quality, including jitter, packet loss, and latency, to troubleshoot and improve network performance.
• CRM Integration: Sync call data with Nextiva’s built-in CRM or integrate with other CRM platforms for a complete view of customer interactions.

7. Zendesk Talk: Ideal for Customer Support Teams

Zendesk Talk is a cloud-based call center solution built for customer support teams. It offers seamless integration with Zendesk’s customer service platform, providing detailed analytics that help improve customer interactions.

Key Features:

• Call Tracking and Analytics: Track call metrics such as average wait time, call duration, and customer satisfaction scores, helping businesses measure the effectiveness of their support efforts.
• Call Routing: Ensure customers are connected to the right agents based on their needs, improving the overall customer experience.
• Call Recording: Record and review calls to analyze performance and ensure high-quality customer interactions.
• Omni-Channel Support: Manage calls alongside other customer support channels, such as email, chat, and social media, from a single platform.

8. Dialpad: AI-Powered Call Analytics

Dialpad is a versatile business communications platform that uses AI to provide advanced insights into calls. It’s an excellent choice for businesses looking to leverage AI to improve customer service and team performance.

Key Features:

• Voice Intelligence (Vi): Dialpad’s AI-powered voice recognition transcribes calls in real-time and offers suggestions for next steps based on the conversation.
• Call Performance Metrics: Access detailed reports on call duration, wait times, and agent performance, helping businesses fine-tune their communication strategies.
• Customizable Reports: Create tailored reports based on specific business metrics to monitor the aspects of call performance that matter most.
• CRM Integration: Sync call data with your CRM system for a unified view of customer interactions and performance.